PRIVACY POLICY

Privacy Alert

We do value your privacy and are loyal to caring your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with the services we provide, including End-to-End Recruitment Support, Admin Support, Sourcing & Screening Support, Finance & Accounting Support, Out of Hours & Compliance, and Digital Marketing Support in India, UK, and Australia. Please read this policy carefully to understand how we handle your information.

1. Overview of Privacy Policy

EngageExpert apprehend the importance of privacy in order to protect the personal information of our users. This Privacy Policy outlines how we collect, use, and safeguard your data in connection with the services we offer. By using our website and services, you consent to the terms of this Privacy Policy.

a)   Scope and Application

This Privacy Policy applies to all users of our website and services. It covers the collection, use, and disclosure of personal information in relation to the services we provide, including but not limited to End-to-End Recruitment Support, Admin Support, Sourcing & Screening Support, Finance & Accounting Support, Out of Hours & Compliance, and Digital Marketing Support in India, UK, and Australia. Please note that this Privacy Policy does not extend to third-party websites or services that may be linked to from our website. We encourage you to review the privacy policies of any third-party sites you visit.

2. Information We Collect

a)   Personal Information

We may collect personal information from you to provide our range of services effectively. This may include

• Your Name
• Contact Information
• Email Address
• Any other details you voluntarily provide to us

We understand the sensitivity of personal data and only collect what is necessary to fulfill our services and improve your experience with us. Rest assured, we handle your personal information with the utmost care and in compliance with applicable data protection laws.

b)  Non-Personal Information

We also gather non-personal information to enhance our services and suit them to your needs. They may include demographic information, browser type, IP address, and other technical data collected automatically when you interact with our website. Non-personal information helps us analyze trends, track user activity, and improve the functionality of our website. We do not use non-personal information to identify individuals and guarantee that your privacy remains protected.

c)   Methods of Collection

We offer various methods to collect both personal and non-personal information. Personal information is primarily collected when you fill out forms on our website, subscribe to our services, or communicate with us directly. Non-personal information, on the other hand, is collected through cookies, web beacons, and other tracking technologies. These technologies allow us to gather information about your browsing behavior and preferences while maintaining your anonymity. Rest assured, we are transparent about our data collection practices and provide options for you to control the information we collect.

3. How We Use Your Information

a)   Purpose of Collection

Your information is collected with specific purposes in mind, all aimed at improving our services and delivering a better experience to you. Whether it’s providing bespoke recommendations, processing payments, or responding to your inquiries, we use your information to fulfill our commitments and obligations to you as our valued user. Rest assured, we only collect information that is necessary for these purposes and strive to be transparent about how your data is used.

b)  Legal Basis for Processing

We process your information on lawful grounds, promising compliance with relevant data protection laws and regulations. They will obtain your consent where required and processing your data to fulfill contractual obligations or legitimate interests. We take your privacy seriously and adhere to strict legal standards when processing your information.

c)   Examples of Use

Examples of how we use your information include personalizing your experience on our platform, improving our services based on your feedback, processing transactions, and providing customer support. Additionally, we may use your information for analytics purposes to better understand user behavior and trends, allowing us to continuously enhance our offerings. Your information is always used in a manner consistent with the purposes for which it was collected and in accordance with this Privacy Policy.

4. Data Sharing and Disclosure

a)   Third-Party Service Providers

At EngageExpert, we sometimes collaborate with trusted third-party service providers to enhance the quality of our services and streamline our operations. These providers may have access to your information only to perform specific tasks on our behalf, such as processing payments, managing customer support inquiries, or conducting analytics. EE carefully vet our third-party partners and enter into agreements that require them to uphold the same standards of data protection and privacy that we adhere to. Your information is never shared with third-party providers for purposes unrelated to our services, and we remain committed to safeguarding your privacy at all times.

b)  Compliance with Laws

We take compliance with applicable laws and regulations seriously. In certain circumstances, we may be required to disclose your information to comply with legal obligations, such as responding to lawful requests from government authorities or enforcing our Terms of Service. While we prioritize your privacy, we also recognize our responsibility to adhere to legal requirements, and we will only disclose your information when necessary and in accordance with the law.

c)   Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We may disclose your information to potential buyers or investors and their advisors during the negotiation process. However, rest assured that any such transfer will be conducted in compliance with applicable data protection laws, and your rights regarding your information will continue to be protected. We will notify you of any changes in ownership or control of your information and provide you with choices regarding the handling of your data in such circumstances.

5. Your Rights and Choices

a)   Access and Correction

EngageExpert believes in transparency and giving you control over your personal information. You have the right to access and correct any inaccuracies in the information we hold about you. If you would like to review, update, or correct your personal information, please contact us using the information provided in the “Contact Us” section of this Privacy Policy. We will promptly respond to your request and make any necessary updates to ensure that your information is accurate and up to date.

b)  Opt-Out Options

We respect your choices and preferences regarding the use of your information. If you no longer wish to receive communications from us or participate in certain services, you have the option to opt out. This may include unsubscribing from marketing emails or disabling cookies through your browser settings. While opting out may impact your experience with our services, we respect your decision and will honor your preferences.

c)   Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. The length of time we retain your information may vary depending on the type of information and the purposes for which it was collected. Once your information is no longer needed, we will securely dispose of it or anonymize it to prevent identification. If you have any questions about our data retention practices, please reach out to us using the contact information provided.

6. International Data Transfers

a)   Cross-Border Data Transfers

EngageExpert operates globally, which may involve transferring your information to countries outside of your own. These cross-border data transfers are essential for providing our services and may occur to servers or third-party service providers located in jurisdictions with different data protection laws than your own. We also take appropriate measures to assure that your information remains protected regardless of where it is transferred. We comply with applicable data protection laws and may rely on mechanisms such as standard contractual clauses or binding corporate rules to safeguard your data during international transfers.

b)  Safeguards for International Transfers

Your privacy is our priority, even when your information is transferred internationally. We implement robust safeguards to ensure that your data is adequately protected during cross-border transfers. It will include encryption protocols, access controls, and contractual agreements with third-party service providers to uphold the same level of data protection as required by law. Additionally, we regularly review and update our safeguards to adapt to changes in regulations and best practices. If you have any concerns about international data transfers or would like more information about the safeguards we have in place, please don’t hesitate to contact us.

7. Security Measures

a)   Data Security Practices

Protecting your data is paramount to us. We employ stringent data security practices to protect your information from unauthorized access, alteration, or disclosure. Our data security measures include encryption protocols, secure server infrastructure, and regular security audits to identify and address potential vulnerabilities. We also restrict access to your data to authorized personnel only and make sure that it is handled responsibly and in accordance with our strict security protocols.

b)  Confidentiality Measures

Maintaining the confidentiality of your information is central to our operations. We implement robust confidentiality measures to ensure that your data is kept secure and protected from unauthorized disclosure. Our employees are trained on the importance of confidentiality and are bound by confidentiality agreements to safeguard your information. Additionally, we utilize access controls and authentication mechanisms to limit access to your data to only those who require it for legitimate business purposes.

c)   Incident Response Procedures

Despite our best efforts, security incidents may still occur. In such cases, we have comprehensive incident response procedures in place to mitigate the impact and address the situation promptly. Our incident response team is trained to assess the severity of the incident, contain the breach, and notify the appropriate authorities and affected individuals as required by law. We are committed to transparency and will keep you informed throughout the incident response process and will prioritize the security and integrity of your data at all times.

8. Children’s Privacy

a)   Age Limitation

• EngageExpert’s services are intended for individuals who are at least 18 years old.
• We do not knowingly collect personal information from children under the age of 18.
• If we become aware that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete such information from our records.
• Parents or guardians who believe that their child has provided personal information to us without their consent can contact us to request the removal of this information.
• We encourage parents to monitor their children’s online activities and to discuss privacy and security practices with them.

b)  Parental Consent

• We require parental consent for children under the age of 18 to use our services.
• Parents or legal guardians must provide consent for their child to create an account or access certain features of our website.
• During the account creation process, we may request verifiable parental consent, such as a signed consent form or a credit card authorization.
• Parents have the right to review the personal information collected from their child and to request its deletion if desired.
• We are committed to protecting the privacy of children and complying with applicable laws and regulations regarding children’s online privacy.

9. Updates to This Policy

a)   Notification of Changes

We may periodically update this Privacy Policy to reflect changes in our practices or to comply with legal requirements. When we make significant changes to the policy, we will notify you by email or by prominently posting a notice on our website. We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, and protect your information.

b)  Date of Last Revision

The last revision date of this Privacy Policy is 21 February 2024. Any changes or updates made to the policy will be effective as of this date. By continuing to use our website and services after the effective date of the revised policy, you acknowledge and agree to the updated terms.

10. Contact Us

a)   How to Reach Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, you can reach out to us using the following methods:

Email: info@engageexperts.in

Phone: (+913 42 623 252), (+912 55 182 7596)

Mailing Address: Engage Experts, Office D/612, Ganesh Glory 11, Off SG Highway, Ahmedabad, India

Our team is available to assist you and address any inquiries you may have regarding your privacy or our services.

b)  Questions and Concerns

If you have any questions or concerns about our privacy practices or about the information collected about you, please don’t hesitate to contact us. We take your privacy seriously and are committed to addressing any issues promptly and transparently. Your feedback is valuable to us, and we appreciate the opportunity to improve our services based on your input.